Shipping info
At Pearls + INK, we strive to provide a seamless shipping experience for our customers ensuring that your order reaches you in a timely manner. Our packaging is carefully chosen to protect your precious bridal and groom finery and our shipping costs are transparent, providing you with clarity and peace of mind.
If you have any questions about our shipping methods, packaging, or costs, please do not hesitate to reach out to our dedicated team.
TIME FRAME: In stock items from our studio will take 1-3 business days to process for shipping once order is paid. Please allow 'made to order' items up to two weeks for processing. If a 'made to order' item is needed sooner, please contact support@pearlsandink.com before placing an online order.
Depending on delivery address, a shipment can take 3-7 business days to arrive once processed. Tracking email notifications will be available once shipped.
Please always ensure address information is up to date and correct to avoid any delays.
We're so excited for you to receive your items!
return policy
Customer satisfaction is our priority at Pearls + INK. Due to the delicate nature of our accessories, we have a strict return policy in place. We take pride in making sure every item passes our quality control assessment when packaged. Please review the following guidelines before making your purchase. If for any reason you are not entirely satisfied with your purchase, we are here to help. Our return policy is designed to provide you with peace of mind, allowing you to shop with confidence.
We understand that circumstances may change, and we want to ensure that you are happy with your purchase. Please refer to our detailed return policy for step-by-step instructions. If you have any queries or require further assistance, our friendly team is always available to support you support@pearlsandink.com
Final Sale Items
• Earrings – For hygiene reasons, all earrings are final sale and cannot be returned or exchanged.
• Custom & Personalized Items – Any custom or made-to-order pieces are final sale.
• Gift Cards are final sale.
• Sale items - items purchased on sales promotion are final sale.
• If any item arrives faulty or damaged, please contact us immediately upon receiving at support@pearlsandink.com
Returns
• We accept returns on various items (please see refund policy in description field) within 7 days of receiving your order.
• Items must be unused, unworn, and in their original packaging with all tags intact.
• Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure safe delivery.
• Once the original item is received, we will process the refund.
Non-Returnable Items
• Any worn, damaged, or altered items will not be accepted.
• Items returned outside of the 7 day window will not be processed.
• Sale or discounted items are final sale.
Returns & Store Credit
• In certain cases, we may offer store credit instead of an exchange.
• If an item arrives damaged due to shipping, please contact us within 48 hours of delivery with photos of the packaging and item.
Care & Handling
Many of our accessories are delicate and require special care to maintain their beauty. Please follow the care instructions provided with your purchase to prevent damage. We are not responsible for normal wear and tear or improper handling.
Contact Us
For return requests or questions about your order, please email us at support@pearlsandink.com with your order number and details.
Thank you for shopping with Pearls + Ink!
product care
1. Bridal Hair Accessories (Combs, Pins, Tiaras, Hair Vines)
• Avoid Moisture & Chemicals
Keep accessories away from hairspray, perfume, chlorine, and saltwater—they can tarnish metal finishes and dull crystals or pearls.
• Store Properly
Lay each piece flat in its original box or in a soft pouch. If storing multiple items together, wrap each in tissue paper to prevent scratches.
• Clean Gently
• Use a soft, dry microfiber cloth to wipe away oils or residue.
• For stubborn spots on metal, lightly dampen the cloth with water—never soak.
• Handle with Care
Always pick up pieces by their sturdier metal base rather than delicate filigree or beading to avoid bending or breakage.
2. Bridal & Groom Jewelry (Necklaces, Earrings, Bracelets)
• Keep Away from Moisture
Remove jewelry before showering, swimming, or exercising to prevent tarnishing or rusting.
• Polish Regularly
Use a jewelry‐safe polishing cloth (often included with fine jewelry) to restore shine. For pearls or softer gemstones, skip polishing cloths and simply wipe gently with a clean, damp cloth.
• Inspect & Tighten
Before each wear, check clasps, links, and settings.
• Store Individually
Keep each piece in its own pouch or compartment to avoid tangling and surface scratches.
3. Cufflinks, Tie Rings/Bars, Bracelets (Groom Accessories)
• Avoid Harsh Cleaners
• Wipe After Wear
Gently buff metal surfaces with a soft, dry cloth to remove skin oils and prevent build‐up.
• Storage Tips
Store cufflinks and tie bars in a flat, lined box or compartment—keep bracelets in a fitted pouch or small jewelry box to maintain shape and prevent scratches.
4. General Tips & Troubleshooting
• Avoid Direct Sunlight & Heat
Prolonged exposure can fade fabrics, soften glues, or discolor metals and stones.
• Check Before Wedding Day
Do a final inspection 24–48 hours before the event to ensure nothing loosened in transit.
• Emergency Kit
Have spare earring backs, clear nail polish/nail glue (to secure loose stones), and a soft cloth on hand for last‐minute fixes.
By following these straightforward care guidelines, your “Pearls + Ink” accessories will stay radiant and damage‐free, adding that perfect finishing touch on the wedding day—and beyond.